Artificial Intelligence Consulting

We’re an AI consulting company that helps enterprise organizations adopt AI responsibly and at scale.

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We offer AI consulting services that help you put AI to work and keep the momentum going on your most important business problems. Our artificial intelligence consulting work starts with strategy and governance, which then shape everything we design, build, and implement:

AI strategy development: Decide where AI, machine learning (ML), and robotic process automation (RPA) should fit your business strategy, starting with use cases tied to real problems.

AI governance and adoption: Stand up an AI Center of Excellence (COE) to own governance, AI acceptable use policies, responsible adoption, and ongoing improvements.

Data management: Put data governance and security in place so AI has data it can rely on.

AI agent development: Build custom AI solutions that act as force multipliers for your teams to move faster, make better decisions, and focus on work that moves business forward (including our enterprise-grade AI agent framework, Agent C).

Implementation and integration: Roll-out AI-enabled enterprise platforms across people, process, and technology (like Microsoft Copilot or Salesforce Agentforce).

Workshops and accelerators: Build your teams’ capabilities to deliver results faster (e.g., Data Insights with AI workshop).

Our Artificial Intelligence Consulting Services and Capabilities

Our AI consulting services meet organizations where they are. We deploy AI, starting with your business goals, constraints, and readiness. This approach ensures that AI and AI agents deliver real efficiency and measurable value while maintaining a clear connection to long-term vision and strategy.

AI Strategy, Governance and Security

Prepare to integrate responsible AI into your business operations with AI strategy services that keep both security and AI governance at the forefront of every recommendation. We guide leaders in aligning AI use with organizational goals, human oversight, and people-first adoption readiness.

AI Augmentation and Systems Modernization

We use Agent C, our proprietary AI augmentation development framework, to modernize disparate, undocumented legacy systems, helping teams reduce application modernization timelines by 50-80% and lower costs by 30-50%.

AI Agent Development and Integration

Our agent development services focus on building reliable, scalable custom agents that align with established strategy, governance, and operational requirements. We design practical AI agent systems of all kinds to support your business workflows. In application modernization, our AI solutions help teams deliver more accurate rewrites faster than either humans or agents could do alone. 

AI Implementation & Adoption

With more than 25 years of experience delivering custom app development, custom RAG pipelines, and custom AI solutions across data and analytics initiatives, we help organizations implement AI in ways that support adoption and deliver measurable value. Our implementation services focus on rolling out AI efficiencies built on tools like Microsoft Copilot and Salesforce Agentforce, supported by enablement, change management, and operational readiness.

Whether you’re building an AI strategy or developing custom agents — we’ll focus on your challenge first.

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Why Choose Centric for AI Agent Development?

25+
Years of Delivering AI & App Dev Projects
98%
of customers rated our value as "good" or "great"
11X
Forbes Ranked "Best Consulting Firm"

We love our clients

How AI Is Influencing Businesses Today

Our AI leader and member of the Forbes Technology Council, Joseph Ours, breaks down the biggest opportunities and risks AI presents over the next 2 years, and shares the proven framework for moving from AI experimentation to production—with KPI-driven success criteria and continuous outcome monitoring.

Our AI Consulting Services for Strategic Planning, Governance and Security

AI Strategy Development: Determine How AI Fits into Your Strategy 

  • Define and align AI initiatives with business goals and objectives.

Document a Strategy for Developing and Implementing Custom AI Solutions

  • Custom AI demands a custom strategy. We’ll define how AI supports your business goals, aligning expectations with feasibility to prioritize your greatest AI opportunities.

Document a Strategy for Microsoft Copilot or Salesforce Agentforce

  • You need a clear plan to drive real results with enterprise AI tools. We’ll strategically integrate Copilot or Salesforce AI capabilities to advance core business objectives and gain more value from your enterprise investments.
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ON DEMAND WEBINAR

Is Your ERP Fueling AI or Holding It Back?

Your AI problem might not be an AI problem. When your data sits across separate systems, AI guesses instead of knows, and the work you most want it to touch stays manual. Join Microsoft and Centric to find out where your ERP sits and what you can fix without replatforming.

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Practical AI Development and Integration

Develop and deploy generative AI models to create new content, designs, apps, or products based on your existing data sets.

Integrate these AI models into your existing systems and processes to streamline complex data workflows, optimize performance, and drive innovation.

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AI Agent Development for Today’s Business Challenges

Our AI services experts build custom AI agents that augment human workers to tackle complex processes, reduce workloads, and scale. Clients have seen tasks that once required four weeks for two people to accomplish compressed to just six hours – freeing teams to focus on higher-value work while decreasing costs. 

The key? Developing AI solutions centered on your toughest problems and sound business strategy. From our production-ready Agent C framework to enterprise platforms like Microsoft Copilot Studio and Salesforce Agentforce, we create and implement agentic AI systems that deliver better results with less time lost. 

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Our Enterprise Intelligence and Analytics Services

Strategy and Vision

Platform Development

  • Design and implement AI-enabled platforms to support data-driven decision-making and automation.
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Generative AI Transforms Business

WWT is creating the capabilities to harness the power of GenAI and RPA to transform its business. By applying GenAI and RPA to its software development, sales engagement, customer service, and operations, WWT aims to achieve higher quality, efficiency and productivity and better customer satisfaction and loyalty.

David O'Tool , Senior Director of Portfolio and Product Management , World Wide Technology

Processing Unstructured Data With AI

The ‘70s called, and they want their faxes back… In all seriousness, the process of connecting people with healthcare providers, such as pharmacies, is still driven by large amounts of unstructured data. Automation opportunities presented with AI/ML solutions can bridge the gap until we get to a more integrated landscape.

Kurt Geiger , CIO , CarepathRX

Functional AI Technology Roadmap

We knew we wanted to be at the forefront of exploration and implementation with ChatGPT and other AI technologies. The challenge was that there was so much new and changing information, we weren’t sure where to start. We now have a solid roadmap to execute right away and lay the groundwork for what our future could look like.

Chanel Smith , Chief Knowledge and Excellence Officer , What Chefs Want!

Generative AI Transforms Business

WWT is creating the capabilities to harness the power of GenAI and RPA to transform its business. By applying GenAI and RPA to its software development, sales engagement, customer service, and operations, WWT aims to achieve higher quality, efficiency and productivity and better customer satisfaction and loyalty.

David O'Tool , Senior Director of Portfolio and Product Management , World Wide Technology

Processing Unstructured Data With AI

The ‘70s called, and they want their faxes back… In all seriousness, the process of connecting people with healthcare providers, such as pharmacies, is still driven by large amounts of unstructured data. Automation opportunities presented with AI/ML solutions can bridge the gap until we get to a more integrated landscape.

Kurt Geiger , CIO , CarepathRX

Functional AI Technology Roadmap

We knew we wanted to be at the forefront of exploration and implementation with ChatGPT and other AI technologies. The challenge was that there was so much new and changing information, we weren’t sure where to start. We now have a solid roadmap to execute right away and lay the groundwork for what our future could look like.

Chanel Smith , Chief Knowledge and Excellence Officer , What Chefs Want!

Client Story

AI-Assisted Modernization Drives App to #1 in Market

In benefits administration, mobile experience is what powers competitive differentiation and client retention. But modernizing an app to enterprise-grade quality while pioneering new approaches like AI-augmented development takes more than adding developers.

bswift, a leading provider of cloud-based benefits technology and engagement solutions, had successfully rebuilt its mobile app but needed a true partner to modernize its development practices, implement AI-powered tooling, and scale quality and security for enterprise-level demands.

Within 18 months, the app became the #1 user-rated in its industry; downloads surged 2,400 percent, automated test coverage went from zero to 97 percent, and AI-assisted development drove a 30 percent increase in velocity.

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WORKSHOP

Our Data Insights with AI workshop guides your team through hands-on exercises using Microsoft Fabric, teaching you to unify data sources, build generative AI tools, and drive smarter business decisions from day one. 

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Client Story

Using AI to Translate Math Expressions to Read Aloud Speech

According to the National Center for Education Statistics, math scores of 9-year-olds fell seven percentage points between 2020 and 2022. It’s clear that as we navigate today’s post-pandemic educational environment, teachers and students need new tools and support.

National Training Network, Inc. (NTN) is a math professional development company that helps empower math teachers to achieve confidence and proficiency in their students through embedded coaching, virtual training, and standards-based resources.

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Our Artificial Intelligence FAQs

Organizations often have practical questions about how to plan, govern, and implement AI responsibly. Our FAQ section addresses common questions related to artificial intelligence consulting, including AI strategy, governance, security, development, and adoption.

How can Centric Consulting’s AI consulting services help my business?
AI consulting services help organizations apply AI in practical, business-focused ways. This includes automating routine tasks, improving decision-making, enhancing customer experiences, and identifying new business opportunities for growth. At Centric, we bring a practical approach to AI that serves as a force multiplier to help your teams move faster, make better decisions, and focus on work that moves your business forward. Our technologists and AI strategists will help you build strong AI capabilities within your organization while navigating the complexities of AI adoption, governance, and oversight.
What is Centric’s approach to AI consulting, and what services do you offer?
Centric Consulting is an agent-augmented partner that helps you put AI to work on your most important business problems and keep the momentum going. Our approach starts with your business goals, constraints, and readiness. From there, we apply AI where it will deliver real efficiency and measurable value, and we design solutions that fit your organization rather than forcing a generic tool.

Our AI consulting services cover the full lifecycle: AI strategy development, pilots and proofs of concept, model training and testing, integration into existing business processes and systems, and ongoing AI operations and maintenance. Each engagement includes an adoption and change management plan, along with training and guidance so your teams keep using AI effectively over time. We also offer two areas of deeper specialization:

  • Custom AI agent development: We design, build, and deploy agents around your specific workflows. We define the business outcome, set governance guardrails first, build the agent against your systems and data, and validate it before it goes live. The result is an agent that fits how your teams already work.
  • AI governance consulting: We help organizations design and implement governance frameworks that support responsible AI adoption at scale. This includes defining governance operating models, developing AI policies and standards, aligning initiatives with regulatory and compliance requirements, and establishing oversight across the AI lifecycle. That keeps AI systems accountable, compliant, and aligned with business goals as they move into day-to-day operations.
How does Centric ensure the success of its AI projects?
Our team ensures the success of AI projects by following a structured delivery approach that aligns with business goals, stakeholders, and implementation teams from the start. Our work is supported by collaboration across disciplines within our firm, clear success criteria, and performance tracking against relevant KPIs. We use an iterative improvement approach to refine solutions over time and help ensure they deliver expected results in real-world use.
What kind of support does Centric provide after an AI solution or agent is deployed?
Centric’s AI consulting team provides ongoing support after deployment to help organizations operate, maintain, and improve their solutions over time. This includes performance monitoring, maintenance and updates, and optimization to ensure solutions continue to perform reliably and scale with evolving business needs. We also provide training and guidance to support adoption and change management as AI use evolves.
What are AI agents, and how does Centric Consulting design and implement them?
An AI agent is a software system that autonomously performs tasks, makes decisions, and interacts with tools and data to achieve specific business outcomes. Unlike chatbots or traditional automation, which follow predefined scripts, AI agents use reasoning, memory, and tool orchestration to complete multi-step tasks across systems — a capability known as agentic AI. Centric Consulting builds AI agents within established governance frameworks that address security, compliance, and risk from the start, making them well-suited for complex, repetitive, or decision-intensive workflows like customer support, service management, and cross-system orchestration. Depending on complexity and data readiness, many AI agent solutions can be deployed in weeks rather than months, with optimization continuing post-launch.

Our Latest Insights

Perspectives

Flip the Script on Retention With Customer Churn Prediction

Come with us as we walk through a journey of evaluating workflows and introducing a data solution to improve customer retention rates.
Perspectives

As Deepfake Dangers Evolve, Business Leaders Are The Top Line Of Defense

In this segment of Joseph Ours' Forbes Technology Council column, he discusses why business leaders need to be aware of deepfake technology.
Perspectives

Getting Started with AI: A Guide for Businesses

Explore how to get started with AI in your business. We provide actionable insights on AI strategy development and AI readiness assessment.

Whether you’re building an AI strategy or developing custom agents, we’ll focus on your challenge first.

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