How Should Your Business Evolve For A Digital World?
This consumer lending company was facing a shrinking retail channel, growth in digital channels and the emergence of nimbler competitors that were bringing new products to market faster at a lower cost to serve. They needed a 3-year strategic plan and roadmap for taking advantage of new digital opportunities
We had cross department discussions that we’ve never had before. We thought we had our business strategy pretty much figured out, but the digital strategy helped us flush out things that we hadn’t ever thought of.
Centric led the client through the digital strategy planning process and facilitated working sessions to define their future state customer experience, priorities, key initiatives, and roadmap.