Centric Consulting Factors for Business Process Improvement Initiative Success in the Age of AI

Microsoft Consulting Services

We go beyond deployment to help mid-market and enterprise teams drive adoption and ROI across the full Microsoft stack.

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The Microsoft partner for what happens after go-live.

Centric Consulting is a Microsoft Cloud Partner with all Microsoft Solution Partner designations. But the credentials only get us in the room. What keeps clients with us is how we work: our Microsoft consultants sit on the same team as change management and process people, so the technology lands and your business case still holds up a year later.

Our Managed Partner status gives you earlier access to the Microsoft roadmap and to funding programs we deploy to your projects.

Where do you want to start?

I KNOW THE MICROSOFT PLATFORM I NEED

You’re running or looking to run Copilot, M365, Dynamics, Azure, or Fabric, and you want experienced consultants who work in it every day, not generalists learning on your time. See our platform expertise.

I HAVE A BUSINESS PROBLEM TO SOLVE

You’re planning an AI or modernization roadmap, replacing legacy systems and data, trying to lift adoption, or getting security and governance under control, and you’d rather start from the outcome than the tool. See how we help.

Microsoft Platforms We Work In

Microsoft Copilot and AI agents, from readiness and development through governance and adoption.

We help you decide where Copilot earns its licensing cost, put guardrails around AI, and help your people put it to work.

OUR COPILOT SERVICES

Ready to talk about your Microsoft environment? Our team includes certified practitioners across every major platform.

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Microsoft Consulting Services: How We Help

Roadmapping, platform selection, and business case work before you commit budget.

We help you sequence your AI, modernization, and licensing decisions so they build on each other instead of colliding.

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Our Microsoft Partner Solution Designations

We’re a Microsoft Cloud Partner with all three Microsoft Solutions Partner Designations: AI Business Solutions, Cloud & AI Platforms, and Security, plus Specializations in Azure and Modern Work. We hold Ready Tier status in the Microsoft 365 Copilot Jumpstart program, Microsoft has named us an AI Inner Circle partner, and we are a Microsoft Direct Cloud Solution Provider.

 

Client Story

AI-Assisted Modernization Drives App to #1 in Market

In benefits administration, mobile experience is what powers competitive differentiation and client retention. But modernizing an app to enterprise-grade quality while pioneering new approaches like AI-augmented development takes more than adding developers.

bswift, a leading provider of cloud-based benefits technology and engagement solutions, had successfully rebuilt its mobile app but needed a true partner to modernize its development practices, implement AI-powered tooling, and scale quality and security for enterprise-level demands.

Within 18 months, the app became the #1 user-rated in its industry; downloads surged 2,400 percent, automated test coverage went from zero to 97 percent, and AI-assisted development drove a 30 percent increase in velocity.

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Building a #1 Rated Benefits App

The challenge we threw in front of Centric was that we’ve created this consumer-grade modern app, and it is key to ensure we continue to drive high standards in security, maintainability, and scalability to deliver at enterprise scale. We wanted to ensure we had a partnership with the same sense of ownership and accountability for the success of our mobile app. Centric focuses on building the partnership. They’re really committed at all levels of the org for our success. That’s a pretty big differentiation versus other companies we’ve worked with in the past.

Becky Whitehead, EVP of Engineering, bswift

Data Analysis Time Reduced by 30%

How we helped Maas Energy Works scale its renewable energy operations by implementing a cloud-based Microsoft ecosystem delivering real-time data transparency, robust security, and AI-powered efficiency to support its aggressive growth.

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ON-DEMAND WEBINAR

Microsoft Agent 365: The Executive’s Guide to AI Governance

Agents may already be running in your Microsoft 365 tenant. But most IT and security leaders have no central view of which ones, what data they reach, or what they cost. In this on-demand webinar, join our Microsoft and AI practice leads for a practical look at how Agent 365 gives you visibility and control over agent activity, data exposure, and Copilot spend.

WATCH THE WEBINAR

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Client Stories

bswift Achieves 2,400% Mobile App Growth and #1 Industry Rating

Centric Consulting helped bswift’s mobile benefits app achieve significant growth and quality improvement targets.
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We love our clients.

Our Microsoft FAQs

Organizations often have practical questions about Microsoft platforms, services and how we can help. These frequently asked questions answer common questions about Centric Consulting’s Microsoft services, from platform decisions and technical expertise to adoption and governance.

What are Microsoft consulting services?
Microsoft consulting services cover the strategy, deployment, and ongoing support that get a Microsoft environment running and keep it paying off. The work spans Copilot and AI, Microsoft 365, Dynamics 365, Azure, Fabric, and security. Most engagements involve far more than installation: platform selection, migration, adoption, and governance all sit inside the scope. Centric Consulting staffs every project with consultants who work in these platforms daily, alongside change management and process people, so the technology holds up well past go-live.
How is Centric Consulting different from other Microsoft consultants?
Centric Consulting differs from other Microsoft consultants in what happens after go-live. Many partners sell licenses, deploy technology, and move on. Our teams pair Microsoft consultants with change management and process specialists, so adoption and ROI are part of the engagement rather than a separate project later. As a Microsoft Cloud Partner with all six Solutions Partner designations and Managed Partner status, we bring earlier access to the Microsoft roadmap and to funding programs we put toward your work. And as a Cloud Solution Provider, we help right-size your licensing mix to get the most value for your investment.
Which Microsoft platforms and products does Centric Consulting support?
We work across the full Microsoft stack: Microsoft Copilot and AI agents, Microsoft 365 and Teams, Dynamics 365 for CRM and ERP, Azure, Fabric, and Power BI. We govern and secure your environment with Microsoft tools including Entra ID and Entra Agent ID, Agent 365, Defender, and Purview. Whether you are migrating, standing up a single platform, or connecting several, our Microsoft consultants work in these products every day and have the combined business and technical expertise to guide you.
Who does Centric Consulting’s Microsoft practice serve?
We work with mid-market and enterprise organizations across the industries we know best: insurance, financial services, healthcare and life sciences, manufacturing, energy and utilities, and the public sector. Our engagements start with where you are. Some clients know exactly what Microsoft platform they need, while others have complex business problems with no clear solution in mind. Our Microsoft business consulting starts with the outcome you are after and then works in the right Microsoft tools to get you there.
How does Centric Consulting apply its AI expertise in a Microsoft environment?
Centric Consulting runs a firm-wide AI practice built around practical AI agent solutions. In a Microsoft environment, that means helping you decide where Copilot and AI agents earn their cost, then handling the implementation, adoption, governance, and security that makes them stick. Because successful teams both deploy AI and govern it, we can give you a central view of where AI agents are running, what data they touch, and how much they cost. Agent 365 and Entra Agent ID provide oversight and identity management, while enabling AI champions, role-based trainings, and a Center of Excellence keeps your people in control while you scale.

Your Microsoft investment should be working harder. We’ll focus on where you’re leaving value on the table.

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