Articles by Matt Cotter

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Matt Cotter

Matt Cotter

Lead | Cincinnati BPM and BPI Financial Services

Matt has more than 10 years of management consulting experience working with the country’s largest and most strategic retail banks, GSEs, asset managers and merchant services. He has spent majority of his career focusing on process improvement/definition, data analytics, merger and acquisition, strategy and risk management for financial services clients. Since being with Centric, he has been responsible for leading the BPM and BPI servicing offerings and Financial Services industry vertical at a local level for Centric Cincinnati.

Learning From Edison: a Digital Pioneer who Considered End-to-End Processes

When trying to connect digitally with your customers, are you thinking of the lightbulb, or the end-to-end process?

Developing Your Transferable Knowledge Toolset

Continuous learning is crucial as there will always be new projects and technologies to adapt to. Identifying transferable knowledge is key for success.