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The Future of Digital Collaboration for Property and Casualty Carriers

Advancements in digital collaboration & tools will boost employee productivity & efficiency, like the internet did with data & info access.

Taking a Business-Driven Approach to Continuous Improvement for Insurance Core Systems and Processes

Developing a business objective mindset keeps your team abreast of what you want to accomplish, rather than trying to solve the issue after the fact.

Flip the Script on Customer Retention

Come with us as we walk through a journey of evaluating workflows and introducing a data solution to improve customer retention rates.

Why Did Your CRM Project Fail? Part 3 on Monitoring and Enforcement

In the final part of a series on common CRM implementation issues and how to avoid them, we cover the importance of CRM monitoring and enforcement.

How to Create Consistent and Positive Customer Experiences with Your Brand

The first priority in business is the importance of considering the customer experiences in all areas of engaging with your business.

RPA: How a Bot Saved Time and Money Automating Manual Tasks

We take a look at how Robotic Process Automation improved one our of own manual processes through the creation of a bot named Remi.

We Learned the Benefits of Business Agility at the CXO forum in Charlotte

Our Centric Charlotte team attended the CXO forum, where we learned insights on implementing a “business agility” mindset across an organization.

Using Feature Toggles to Increase Product Owner Release Control

Agile is a de-facto standard, and as continuous delivery is an increasingly important business and IT need for success,we moved to a Feature Toggle pattern.

Blog Series: Why Did Your CRM Project Fail? Part 1 Explores Project Leadership

In part one of a three-part series on common CRM implementation issues and how to avoid them, we explore project leadership and ownership.

Business Transformation: An Initiative or Way of Life?

Business agility is the willingness and ability to respond to changing business dynamics in a flexible, adaptive and rapid manner.

How Predictive Analytics Can Triage Key Risk Factors Impacting Nurse Attrition

A predictive data model can provide insights into risk factors impacting nurse attrition and help organizations develop data-driven strategies to mitigate risks.

Artificial Intelligence: A Cognitive Services Tech Talk

The Centric India Artificial Intelligence Cognitive Services Research Group conducted an introductory Tech Talk on Microsoft Cognitive Services.