Microsoft Teams Support Services
We can support your users by offering the following menu of services:
End User Support
Centric is ready to pick up the phone to answer your end user’s specific questions about Teams features and functions.
Our team will integrate with your existing support process and policies allowing us to take on direct support of your Teams related questions. This includes seamless integration between your ticketing system and ours.
Productivity Analytics and Advising
Centric can produce the needed usage statistics necessary to understand how your employees are utilizing Teams many features.
These analytics are used to understand how broadly the application is being adopted by your user population. Additionally, Centric will provide regular interpretation of the metrics and offer suggestions on how adoption and performance can be improved.
Post Adoption Support
Our experience shows that a proper post-adoption support strategy will greatly increase Teams satisfaction and adoption.
Centric can provide online FAQs, training, guidelines, and workshops necessary to grow adoption and meet the needs of an increasingly engaged user base.
Teams Communication Approach
Our support team can handle communications between your IT function and Microsoft to your end-user population.
Examples include notifications of upcoming releases and features, emergency notifications, planned outage notifications, and issue escalation strategy and approach.
Governance Oversight & Compliance Monitoring
New users typically struggle to understand how to practically adhere to established governance policies.
Compliance questions are also high on a new users list of concerns. Our support team will be fully trained on your policies to ensure we can accurately guide them in the proper usage of the Teams platform.