Centric’s Mike Murphy To Attend Chartwell’s EMACS Customer Experience Conference
October 3, 2012 — Mike Murphy, Centric’s vice president of Energy and Utilities, will attend Chartwell’s EMACS Customer Experience Conference from October 9 through 12 in San Diego.
EMACS is designed to help utilities improve their customer experience management and includes presentations from top speakers on topics including:
- Customer service management and technologies
- Billing and payment
- Energy efficiency and demand response
- Smart Grid customer applications
- Marketing programs
- Emerging customer contact channels
- Customer satisfaction and research
EMACS 2012 will tap into the importance of customer experience analytics and the challenges utilities face in determining where, based on the customer data they’ve collected, to focus their efforts around the customer experience to get the most “bang for the buck” – with the ultimate goal of improving customer satisfaction.