Claims Submission and Management Mobile App Development
Mobile application streamlines claims management and improves the customer experience.
The Business Need
The leading North American provider of innovative, technology-enabled claims and productivity management solutions embarked on an initiative to enhance customer self-service for business clients and their employees. Enabling their business client’s employees to monitor and manage worker’s compensation, disability and leave benefits claims would improve the customer experience and reduce operating costs associated with call center operations.
Centric’s High-Impact Approach
This client partnered with Centric to build a suite of claims management solutions for the Apple iPhone and Google Android mobile platforms. These solutions were expected to deliver a true “mobile first” customer self-service platform that supported a diverse set of claims management needs across multiple lines of business.
Centric worked closely with business and information technology stakeholders to manage the end-to-end project delivery including design, development and deployment of the phone apps to Apple and Google app stores. Wherever possible, existing web services were leveraged and optimized for mobile, which avoided the significant “green field” infrastructure investments to link the mobile applications to this client’s legacy back-end systems. Given the success of this engagement, this client is exploring new opportunities for expanding its portfolio of mobile services.
Additional app capabilities include:
- Secure login via registered username and password
- New user registration if an existing account does not exist
- Access summary view of all open claims and closed claims
- Drill down into specific claims and case incidents for additional details
- Submit new inquiries for claims including return-to-work date, request for extensions, medical appointments and general questions