Indianapolis, IN. – August 22, 2019 — Raquel Richardson from Centric Indianapolis and Noah Grayson from Centric National CXD presented to the Indianapolis Customer Success Meet-Up hosted by MetaCX.
The meet up is comprised of a group of professionals who lead their companies in the customer success space – from start-ups to maturity, companies of all sizes are represented.
In addition to leading Centric Indianapolis, Raquel has spent the majority of her career in the marketing and customer experience space. Blending the conversation around how marketing, CX, customer service and sales can and should align for the best experience for clients.
Noah is part of our national Customer Experience and Design team and has spent his entire career helping companies across many industries and of all sizes develop effective customer experience strategies. His expertise in developing a deep understanding of customer needs to help drive practical insights in this presentation.
- The customer experience is the most exciting trend in business right now
- Understanding the business value of making the customer experience a priority
- Plotting your maturity on the customer experience competencies
- Learning about three listening techniques: Journey Mapping, Customer Advisory Boards and NPS programs