Past Event
Microsoft Dynamics 365: Gain Better Insights from Your CRM
December 1, 2022 — 12 PM - 1 PM
Our customer experience, data analytics and Microsoft experts explain how to use Microsoft Dynamics 365 to get a deep understanding of your customers.
We all know understanding your customers is critical for staying competitive. But organizations often struggle to capture and use the right data and insights to meet customer expectations.
Your Dynamics 365 CRM platform contains valuable information and has vast capabilities for maturing your company’s level of customer understanding. No matter how advanced your current CRM capabilities are, there is an opportunity to gain better insights from D365. Failing to maximize the platform’s powerful tools to collect data and generate information leads to missed opportunities to engage customers, drive sales and grow the business.
In this on-demand webinar, customer experience, data analytics and Microsoft experts will explain how you can optimize D365 to gain a better understanding of your customers and their experiences.
What you will learn:
- Which Dynamics 365 features drive better customer insights
- What a customer data platform (CDP) is and when to consider it along your D365 journey
- How Microsoft’s D365 Customer Insights engine works to improve customer-centricity
- How to use advanced analytics and cognitive capabilities to enhance what you know and predict future customer behaviors
If you are a business or IT leader seeking better insights from your CRM or curious about what to do next to keep advancing how well you know your customer, you won’t want to miss this on-demand webinar.