This Magic Monday, we learn from a Michelin star restaurant about what it means to go the extra mile.
There’s a restaurant in the city of New York called Eleven Madison Park. A highly acclaimed restaurant, earning three Michelin stars – a prize awarded only to the elite few of the very best among fine dining experiences around the globe.
One thing that makes Eleven Madison Park stand out from the rest is the care and attention devoted to creating the most unique and memorable experience for their guests, an experience orchestrated by a uniquely created staff position titled “Dreamweavers.”
The Dreamweaver’s job begins with the guest’s reservation – months in advance! But often, what makes all the difference in the experience is a scrap of conversation or some small detail from the guest’s table.
Will Guidara, former co-owner of Eleven Madison Park, tells a story of how he overheard that his guests had never tried a New York street-style hot dog before, so he went out and bought some, had them plated and delivered to the guests at their table!
“We had spent months planning every other detail of their meal,” Guidara relates in the video, “but the thing that took 10 minutes to put together was going to be the thing they remembered most.”
At Centric, our core purpose is to deliver unmatched experiences for our clients and employees. But that doesn’t always mean a grand gesture. We strive to deliver above and beyond in any way we can, whether by picking up that extra cup of coffee for our clients or working a few minutes later to help out a co-worker. We know it’s the little things that matter most.