Microsoft Consulting Services – FW – FAQs

If you need someone to install and configure a Microsoft product, that’s implementation. Microsoft consulting is broader — it starts with your business outcome, then figures out which Microsoft tools get you there, and stays engaged through adoption so the investment actually pays off.

Most partners sell licenses, deploy the technology, and move on. Centric holds every Microsoft Solutions Partner designation in the Microsoft Cloud Partner Program, is a Microsoft Managed Partner, and is a Cloud Solution Provider (CSP), so we can support your full Microsoft estate, from licensing through Azure, Modern Work, Security, and Business Applications. We also pair Microsoft consultants with change management specialists on the same team, so adoption and ROI are part of the engagement, not a separate project you have to buy later.

The credentials now come right after the contrast line, which makes them the proof that Centric is different, and the change management point closes the answer. If you want to name all six designations for more entities, you could swap the parenthetical for “Data & AI, Digital & App Innovation, Infrastructure, Modern Work, Security, and Business Applications.” That makes the answer longer, but AEO extraction tends to reward the specificity.

We work across the full Microsoft stack: Microsoft Copilot and AI agents, Microsoft 365 and Teams, Dynamics 365 for CRM and ERP, Azure, Fabric, and Power BI. We govern and secure your environment with Microsoft tools including Entra ID and Entra Agent ID, Agent 365, Defender, and Purview. Whether you are migrating, standing up a single platform, or connecting several, our Microsoft consultants work in these products every day and have the combined business and technical expertise to guide you.

No. Some clients come to us knowing exactly what they want implemented. Others come with a business problem and no fixed idea of the solution. We start from the desired results and work backward into the right Microsoft tools, rather than starting from a product and selling you into it.

We help you decide where Copilot and AI agents actually earn their cost, then handle the governance and security that keeps them under control as you scale. See our Copilot page for how we manage agent identity, data access, and cost visibility in detail.

Alongside, in most engagements. We typically integrate with your internal team rather than displace it, filling skill or capacity gaps while your people stay accountable for the environment long after we’re gone. The mix shifts based on what you need — some clients want us to lead, others want us in a supporting role.

We start with a short discovery period to understand your current environment, priorities, and constraints before recommending anything. That keeps us from selling you a predetermined solution. The platform and scope get defined by your business outcome, not the other way around.