Camillus turned to Centric Consulting for a pro bono review of its strategic plan to position the organization for future success in delivering care to the least fortunate.
News Release – Miami, FL, October 29, 2018 – Centric Consulting recently presented Camillus Health Concern with a series of findings and recommendations after conducting a pro bono review and assessment of the non-profit organization’s current and future strategic plan.
The goal of this initiative was to identify and address some of Camillus Health’s most pressing concerns and position the organization for success in delivering care to those most in need in our community.
“Centric’s team helped us come up with a strategic plan for the future of Camillus – where the population is moving to, who our recruitment competitors are, and who are taking some of the patients we serve. Because of their expertise and knowledge, they were able to deliver a superb report that will help us on our mission to serve the community,” said Camillus Health Concern CEO Francis Afram-Gyening.
As a private, non-profit organization, Camillus Health relies on its community for donated support and services. Given one of Centric’s core values to “Ignite Passion for the Greater Good,” Centric Miami Partner Kim Caruthers offered to provide Camillus Health with a strategy review as a pro bono opportunity, and Afram-Gyening welcomed it.
Camillus looked to Centric to provide guidance on the recruitment and retention of healthcare professionals to serve the indigent population, and funding given that a majority comes from federal, state and other sources.
“We wanted to work with Centric because they have the industry knowledge of how to strategically move organizations forward with new, creative and innovative ideas,” Afram-Gyening said.
The Centric team worked closely with Camillus to conduct an environmental analysis as well as an inventory of current metrics, both internal and external, including quality and regulatory reporting. In all, the team collected over 24 artifacts such as reports from HRSA, HUD, Miami-Dade County Homeless Trust, and Project Dade Cares. Internal documents reviewed included: utilization statistics, quality reports, employee surveys, and tax returns. The analysis of these artifacts was led by Calvin Glidewell, Centric Miami’s Administrative Healthcare Practice Lead.
Centric also facilitated discussions with a broad group of stakeholders, including Camillus executive leaders, key departmental leaders, front-line personnel, and members of their Community Advisory Board and Board of Directors. Glidewell and Centric’s National Healthcare Practice Lead Dr. Marcie Stoshak-Chavez led these qualitative discussions.
Centric consolidated its findings, identified recommendations, and prepared a report, which was recently presented to the Camillus Health internal team and later to the Board of Directors. The report included a list of grant funding organizations that cater to the needs of the homeless.
“We’re honored to have had this opportunity to assist such a critical safety-net organization in our community, while learning more about how Camillus Health serves Miami’s least fortunate residents,” said Centric Miami’s Kim Caruthers.
About Camillus Health Concern
Camillus Health Concern (dba Good Shepherd Health Center) is a private, non-profit organization that provides comprehensive medical, dental, and behavioral health care, as well as health education and specialty care to men, women and children who are poor and homeless in Miami-Dade County.
Their committed team of healthcare professionals is dedicated to maintaining the health and well-being of Miami’s least fortunate residents. Camillus Health Concern has been a Healthcare for the Homeless 330(h) grantee through the Bureau of Primary Health Care since 1989 and was designated as a Federally Qualified Health Center (FQHC) in 1996. Camillus Health Concern is the only free-standing, comprehensive Healthcare for the Homeless funded provider in Miami-Dade County.
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