E-Commerce

We enable and optimize online sales channels.

Service Overview

Few IT endeavors involve such deep and varied technical expertise coupled with broad inter-division cooperation as an e-commerce project implementation or upgrade. A large number of outstanding business and consumer e-commerce sites have set the bar very high in terms of user experience, screen design, and high-end features.

E-Commerce Solution - Image

We rely on the strength and depth of our organization to bring the needed skills to successfully execute an e-commerce project. Examples include:

  • Business intelligence for analytics and conversion tracking
  • Application development skills needed to build out site pages on high-end e-commerce packages
  • Mobile application development to ensure a great customer experience on today’s smart phones and tablets

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Service Capabilities

Strategy

Our experts can assist with the creation of an action plan to fully embrace the online sales channel. Our capabilities include:

  • E-commerce strategy (traditional and mobile)
  • E-commerce platform and tool selection
  • Solution re-platforming, migration and upgrades
  • Business process definition and design
  • Program rollout work (plans and budgeting)

Project Management

E-commerce projects affect all aspects of business including sales, marketing, fulfillment, operations and IT. A strong and active project management approach is needed. Our project managers are versed in all aspects of a typical e-commerce project:

  • Project and program management
  • Requirements definition and design

Implementation

E-commerce site implementation is a real sweet spot for us due to our ability to draw expertise from many of our adjacent practice areas to build a team of experts needed for success. Our implementation skills are listed below:

  • Solution architecture
  • Information architecture, user experience, site wireframing
  • Search Engine Optimization
  • Product data readiness – product interfaces, data taxonomy, data cleanup, data storage approach
  • Build – package installation, configuration and integration, programming, testing, production deployment
  • Back office integration – customer, product, order, inventory data sources
  • Web analytics implementation
  • Mobile commerce app designing, building, testing

Support

We provide the following post-launch operational support:

  • Performance planning and testing
  • Application outsourcing- e-commerce site maintenance, operations, upgrades, break/fix, and monitoring
  • Solution center Tier 2 technical support