Mobile Application Improves Field Execution Support

The Business Need
Our client was an electricity provider which utilized a large field organization servicing more than 500,000 customers across 6,000 square miles. The existing legacy application was expensive to support and did not provide real-time information on job orders or dispatch instructions. They needed something that worked regardless of network connection, improved access to … Read More

Customer Self-Service Enhancements

The Business Need
A utility holding company based in Chicago, Illinois, is the parent company for multiple public utilities in the Midwest.
Following the merger of a few public utilities, the client began looking for process improvement opportunities in customer service operations. As a result, numerous opportunities were identified to either reduce the cost to serve or … Read More

Banner CIS Data Conversion

The Business Need
The client, a diversified Fortune 500 company, is the largest natural gas distributor in Kansas and Oklahoma and the third largest in Texas. Through its three distribution companies, the client serves more than 2 million customers in Oklahoma, Kansas and Texas.
In 2004, the client implemented CIS Banner for their companies, replacing the legacy customer … Read More

Legacy CIS Maintenance

The Business Need
The client was in the early stages of selecting and implementing a new Customer Information System (CIS). In order to allow their internal technical team to grow and develop the knowledge necessary to maintain the new CIS, the client wanted to shift most of their support staff to focus on the development and … Read More

Mobile Automated Service Order Completion

The Business Need
An Ohio-based power company is a regulated electric business serving 500,000 customers in a 6,000 square mile area. The company generates electricity at 10 power plants, mainly located along the Ohio River, and has approximately 3,750 megawatts of total generating capacity.
For the client, manual order completion was a time- and resource-intensive process. Each … Read More

Browser-Based Rating Engine Development

The Business Need
An Ohio-based power company is a regulated electric business serving 500,000 customers in a 6,000 square mile area. The client generates electricity at 10 power plants, mainly located along the Ohio River, and has approximately 3,750 megawatts of total generating capacity.
The client’s Customer Service Organization wanted to replace the existing bill calculation software … Read More

Meter Data Management and AMI Implementation

The Business Need
Our client, one of the largest electric utilities in the U.S., delivers electricity to more than 5 million customers in 11 states. The utility also owns the nation’s largest electricity transmission system, which includes nearly 39,000 miles of lines and provides 36,000 megawatts of generating capacity in the U.S.
The client was embarking on an … Read More

Deregulation Process Improvement

The Business Need
An electric and gas utility faced significant changes to business processes due to deregulation legislation affecting their state. With approximately 650,000 natural gas and electricity customers in a 15,000 square mile territory, the utility would need to address process and system changes that affected nearly every organization in the business.
Centric’s High-Impact Approach
The utility … Read More

IT Organizational Assessment

The Business Need
A regional water company provides more than 100 million gallons of water each day to more than 800,000 people in a metropolitan area and neighboring counties. In recent years, the IT group successfully installed several critical applications including finance, human resources, CIS and mobile dispatch. However, the new applications required a new IT … Read More