Life and Annuities Insurance Provider Gets New Business Paperless Process

The Business Need
A life and annuity insurance provider was using an existing BPM solution to process a fraction (~25%) of new policy applications while the remainder relied on paper-based processing.  Even within the BPM solution, tasks were being performed across multiple roles with varying workloads.
The business expressed a desire to standardize their processes in order … Read More

Employee Benefits Brokerage Management System Integration

The Business Need
A leading international insurance broker was working with a vendor to move all of their agencies from multiple legacy Brokerage Management Systems (BMS) and consolidate to one enterprise system. In doing so, they needed to ensure that the existing integrating applications worked with the new BMS.
The need was to understand the workflow of … Read More

Guidewire Claims Processing Center

Business Need
A large and notable property and casualty insurer realized that their current claims administration systems were not keeping pace with evolving customer and agent needs. Claims were being handled similarly across product lines, but not efficiently due to limited technology and manual processes.
So the company embarked on implementation efforts to revamp their claims administration processes and … Read More

Commercial Policy Modernization

The Business Need
To maintain their position as a market leader in agent automation and to further improve upon service-level capabilities, a national insurer initiated a project to fully automate the process flows associated with their commercial lines business. The accelerated process required the utilization of external resources.
Given the strategic nature of the project, the company … Read More

Claims Submission and Management Mobile App Development

The Business Need
The leading North American provider of innovative, technology-enabled claims and productivity management solutions embarked on an initiative to enhance customer self-service for business clients and their employees. Enabling their business client’s employees to monitor and manage worker’s compensation, disability and leave benefits claims would improve the customer experience and reduce operating costs associated … Read More

Insurance Mobile App Development – A Case Study

The Business Need
A Midwestern insurance carrier wished to streamline claims submissions and improve insurance accessibility for policyholders with smartphones. This carrier also wanted to take advantage of device-specific functionality including taking pictures of the accident scene, recording audio sound bites describing the accident and submitting the claims data to their regional office for processing.
Centric’s High-Impact … Read More

Workers’ Compensation System Migration

The Business Need
The policy and claims administration system of a national insurance carrier was limiting their growth and ability to service the national workers’ compensation market, especially for Professional Employer Organization (PEO) business. The company elected to partner with a provider of technology solutions for commercial and workers’ compensation insurance lines to develop and implement … Read More

Agile BI Implementation

The Business Need
As a notable insurance carrier specializing in P&C commercial and personal lines, Centric’s client always had analytics and reporting functions within the organization. What they needed, however, was a coherent BI strategy to integrate analytics into everyday business functions. Analysts needed easy access to dissect information other than by using static-structure reporting developed … Read More

Life Insurance Technology Strategy

The Business Need
A leading holding company that provides specialty insurance products delivers quality and reliable services to the Canadian and U.S. markets through strategic alliances and two distinct distribution channels via two aging, but reliable, policy administration systems.
The cost and complexity of managing two systems, combined with the variance in service by product and system, … Read More

Agile Test Driven Development

Business Need
A major insurance client was undertaking the development of a new quoting application. The new platform was expected to have a lifetime of 15 years with ongoing and numerous enhancements.
A traditional design, build and test development methodology was generating an unmanageable number of defects and an unpredictable schedule. Traditional testing was prone to long regression … Read More

Business Intelligence Development

The Business Need
The Investment group at a large national insurance company’s charter is to manage the cash earned by other Business Units within the insurance company by investing it in a wide variety of investment vehicles of varying complexity and durations.  The Investment Group had disparate systems and non-homogeneous business processes that were not providing … Read More

Requirements Management Process

The Business Need
A specialty personal property and casualty insurance coverage including motorcycle, recreational vehicle, snow mobile, watercraft and collectible automobiles. The company sought to implement a specialized ERP system, which involved the configuration, data conversion and interfacing efforts typical of such projects. At the same time, the company was in the midst of an online … Read More

Web Portal Build

The Business Need
A large regional insurance company had outdated web and application server technology that prevented it from keeping up with self service standards required in the insurance industry. Business owners were not able to quickly make the changes mandated by the business. Technologically the sites were built on a difficult to use and arcane … Read More

PMO Creation

The Business Need
With assets exceeding $100 billion, this client is one of the largest insurance and financial services companies in the world. A key corporate department was experiencing some ‘growing pains’ and was looking to optimize their IT investment.
Centric’s High-Impact Approach
Centric implemented an IT strategy that included the creation of a Project Management Office (PMO) … Read More

Portal Software Selection

The Business Need
A large regional insurance company was experiencing difficulty with the ongoing maintenance, update, and expansion of its public facing and agent-only web sites. Business owners needed to engage IT to make any type of change to their web sites and this was done on timeframes often not acceptable to their business owners. IT … Read More