Customer Experience and Journey Mapping

Providing a superior customer experience is becoming the critical differentiator between market leaders and followers.

The battleground for competitive advantage is now customer experience. All other things being equal, customers consistently prefer to do business with companies that:

  • Offer more compelling product or service offerings
  • Provide more flexibility and ease of use in terms of selecting a service or product
  • Deliver unmatched client experience and service
  • Establish a high degree of trust and confidence with their customers

Centric’s mission is to work with clients in developing and maintaining the sort of customer experience that fulfills these goals. Our service offerings are designed to provide clients with the ability to enhance their customers’ experience on a sustainable basis.

Learn How Centric’s Services Can Help Transform the Customer Experience

Every company is in business to deliver value to its customers. We have developed an integrated set of capabilities to assist our clients in better understanding their customer’s needs, preferences, and expectations and the key drivers of loyalty and customer satisfaction. Only then will companies be able to enhance their products and services to improve customer experience and value delivered.

We help our clients do this by providing support in the following areas:

Customer Research / Profile Development

Voice of Customer Analysis

Customer Journey Mapping

Centric Consulting - Customer Experience and Journey Mapping