Process Excellence Program Enablement

Enterprise OPEX Enablement

Establishing a process-driven organization and driving cultural change around process management is a journey – one that needs to be supported with a comprehensive process excellence program.


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Enterprise OPEX Enablement Service Overview

Our Process Excellence (PEX) Program Enablement service is  a proven methodology designed to:

  • Ensure alignment of key stakeholders
  • Facilitate cultural change within organization
  • Establish standardized methods, tools and approaches across a company
  • Build dedicated process excellence teams
  • Enhance skill sets of key process improvement personnel by training them on business process improvement (BPI) methods

With a properly structured PEX program, our clients are trained and equipped to drive process improvement initiatives and establish a process excellence culture at the enterprise level.

Understanding Your Process Excellence Capabilities

Achieving process excellence is not easy and not a singular event. It’s a journey. It may take months or even years, depending on your current level of process focus and process maturity.

Do you know where you stand? Reach out so our consultants can help you:

  • Understand your current process improvement capabilities.
  • Find out how you stack up with other organizations in your industry
  • Discover the steps to take to address the gaps between where you are and where you want to be.
  • Learn how you can build a strong foundation for growth.


Enterprise OPEX Enablement Services

Our Enterprise OPEX Enablement service is packaged to provide clients with end-to-end and point-specific solutions. We can bundle the service components based on your needs.

Sponsorship, Roadmap & Goals

The success of your process excellence program hinges upon strong sponsorship and a clearly defined roadmap.

We’ll work with you to establish executive sponsorship and clarify your PEX goals.

Process Architecture, Alignment & Ownership

It’s critical to understand enterprise-wide processes and the relationships between them.

We’ll help you identify key processes and owners who will ensure strategic alignment with organizational goals.

Change Management and Communication

Organizational Change Management (OCM) helps people adapt and adopt tomorrow’s new reality.

We can help you manage and communicate change to boost your PEX effectiveness.

Governance Structure Formation

A Center of Excellence (CoE) is key to administering your process governance and maintaining enterprise process architecture.

We work with you to establish a CoE for your process excellence program.

Methodology and Tool Dissemination

A standardized toolset and playbook allows you to effectively execute projects.

We develop, disseminate and maintain best practice methodologies, tools, and analytics for your PEX program.

Training and Skills Development

Training and skills development programs are aligned to the specific needs of stakeholders and PEX practitioners.

Training is tailored by organization, using techniques from Lean and Six Sigma to TQM.

BPI and BPM Technology Solution Strategies

BPI and BPM technology has evolved considerably, allowing organizations to continuously improve.

We partner with your CoE to assess, select and deploy the best-fit solutions that support your business process management.


Centric’s Enterprise Operational Excellence Enablement In Action

Learn how Centric’s proven methodology helped customers optimize their business operations to increase productivity and more.


Why PEX?

A disciplined and measurable PEX program enables your organization to become a process-focused and managed business through standardized methods, tools, and approaches that can be leveraged across the company.


RPA as a Service: Is Easy Button Automation Right for You?

Are you having a hard time getting leadership to buy in to your Robotic Process Automation program? Don’t let fears about required infrastructure and resources stop you from reaping the benefits of RPA.

In our on-demand webinar, our strategists highlight how RPA as a service requires fewer upfront resources and allows greater flexibility in scale and pricing.


Our Operational Excellence Services

We collaborate with you to improve, transform or automate your operations and optimize key capabilities and value streams to achieve desired business outcomes.

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Client First Approach

“Centric has been a pleasure to do business with. I continue to be impressed with the level of talent the Centric leadership team has brought to the project. Their ‘client first’ approach has brought a freshness to the experience which can be seen in every person on the team.”

David O'Toole, Director of Strategic Program Operations, World Wide Technology
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Enjoy Who You Work With, Do Great Work

From the start of the company, we have simply been about doing great work for clients. We care about results as much as our clients and create an unrivaled environment for our employees. I get to do the work I love every single day with the people I love spending time with. That is Centric.

Larry English, CEO and Author, Centric Consulting

We can help you go where you want to grow in your business.