Business Process Management - BPM Consulting

Business Process Management (BPM)

We offer business process management services across business strategy, process improvement, technology capabilities and program or project management.


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Processes play a critical role in helping companies achieve their business strategy by aligning resources, technology and supporting structures towards the achievement of desired business outcomes and/or driving competitive advantage.

Business Process Management (BPM) is a disciplined management approach and methodology that provides end-to-end process understanding, visibility and control while ensuring effective communication across an organization. Some organizations discuss BPM as process OR technology, but we view BPM as the convergence of process, people and technology.

Our customers can leverage the key differentiators of our BPM practice to achieve maximum business benefits in a short amount of time. We:

With the numerous external challenges that can affect your organization every day – tools to enable optimal remote work can help minimize or prevent disruption in your business processes.


Why Business Process Management?

BPM addresses key strategic issues by allowing businesses to grow in a cost-competitive manner with desired flexibility and speed.


We offer a wide array of BPM services that leverage decades of experience across business strategy, process improvement, technology capabilities and enterprise program management.

Business Process Improvement and Transformation

Whether you’re trying to improve your processes to determine the best balance of return and risk or you need to rethink your approach to process altogether, we can help you analyze your processes using process documentation, definition, and modeling to prioritize issues and opportunities that support a BPM strategy and roadmap development.

Software Analysis and Vendor Selection

Business Process Management Solutions (BPMS) are technology solutions that provide a platform to model, manage, optimize and rapidly adjust business processes.

These toolkits solve multiple process-related issues via automation, collaboration and visibility, and eliminate the people, data and application siloes that business processes can operate within. We’ll help you choose the best BPMS to meet your needs.

BPMS Technology Enablement and Support

After you’ve chosen the BPMS for you, we can help with enablement and support by using a “modified agile” approach to deliver functionality through implementation iteratively.

We’ll help establish a project team that balances your team members with ours to define user stories and determine the proper sequence to deliver against these stories to maximize business value in a limited timeframe.

Process Excellence Organizational Enablement

Are you having difficulty making process excellence a long-term effort, rather than for a single project?

We can provide the guidance and framework to ensure a company can evolve to a Center of Excellence (CoE) model to enable continuous improvement throughout your organization.

We’ll help define the standards, patterns, and best practices needed to adopt this mindset throughout the organization.

BPMS Outsourcing

You need ongoing development and maintenance support for your new and existing business processes within a BPMS.

We provide a holistic approach to full lifecycle application management and industry-leading ITIL-based service management processes alongside Our Delivery Model to ensure your organization is set up for success.


Our Operational Excellence Services

We collaborate with you to improve, transform or automate your operations and optimize key capabilities and value streams to achieve desired business outcomes.

Our Operational Excellence Services


RPA as a Service: Is Easy Button Automation Right for You?

Are you having a hard time getting leadership to buy in to your Robotic Process Automation program? Don’t let fears about required infrastructure and resources stop you from reaping the benefits of RPA.

In our on-demand webinar, our strategists highlight how RPA as a service requires fewer upfront resources and allows greater flexibility in scale and pricing.

Relatable and Enjoyable Experiences

Centric is truly unique and I’m honored to part of the team! We are passionate about helping businesses improve and grow and we thrive on delivering at the highest level while making the experience relatable and enjoyable. We strive to foster true partnerships and fulfilling relationships with our clients and we love what we do.

Colleen Ohl

Want to learn how we can help improve your processes and align them with your business strategy?

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