Business Process Improvement Consulting Services

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Over the last few years, organizations and employees have been forced to radically shift their ways of doing business to adapt to changing times.

Businesses that have found success share some common traits: they’re flexible and agile, which allow them both to accommodate shifting societal trends and keep customers and employees fulfilled. How have these top performers developed and used process improvement to enhance core processes, solve business challenges and keep customer satisfaction at the forefront?

Managing and reengineering business processes isn’t a straightforward path, but with a strong framework and dedication, all companies can benefit from business process improvement. We can help you on that journey.

Creating Extreme Value for Your Customer

Businesses that create the most value with the least resistance tend to explode with success. They become the model in their area of expertise.

Think of how often you hear a company’s ordering process being compared to Amazon, listen to details of innovation in the same conversation as Tesla, or how product design excellence is synonymous with Apple.

Process excellence is achieved through improving quality, enhancing services and reducing costs. It’s important to leverage successful disciplines such as Lean, Six Sigma, Kaizen or “Just Do It” techniques to seek either incremental or breakthrough improvements.

LEARN MORE ABOUT PROCESS IMPROVEMENT METHODOLOGIES

Deliver Impactful Business Value

Business Process Improvement Services can help your organization deliver value. Benefits include:

Creating a Sustainable Improvement Framework: Provides a structured, efficient approach to improving processes, reducing the chances of initiative failure.
Ensuring High-Performing Processes: Empowers process ownership and efficiency while reducing variation and defects and eliminates non-value adding activities.
Improving Customer Experience: Drives customer retention and growth while enabling positive financial impacts, and improves customer satisfaction, brand enhancement and market share growth.

OE professionals

Repeat customers

OE projects in past 3 years

Colleen Ohl

National Operational Excellence Co-Lead
Business Consulting Services

Colleen has over 25 years of proven leadership, process optimization, and program management experience across varied sectors, including financial services, insurance, healthcare, and manufacturing.

Kent Hansen

National Operational Excellence Co-Lead
Business Consulting Services

Kent is a process, automation and analytics leader with 15+ years of experience as both an internal and external consultant working both nationally and with global organizations.

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The Consulting Process

Together we evolve and transform your business from the people to the processes. Our business process improvement consultants create a sustainable framework for improvement while establishing momentum for process excellence enterprise-wide.

Through conducting business process improvement assessments, our consultants identify and prioritize high-priority areas for improvement that are most critical to your organization’s success. Using this framework, they create roadmaps to envisioned future states.

Our process excellence team can be paired with People and Change, Enterprise Portfolio and Program Management, and Strategy teams to create a multidisciplinary approach and accelerate improvement in your organization.

TALK TO AN EXPERT

Centric Consulting serves companies just like yours, from SMBs to Fortune 500 companies, with business process improvement consulting. Here are a few of our clients.

Worldwide Technology

“There is only one word I can use to describe my experience with Centric: Partner. In the truest sense of a high-performing partnership, a collaborative environment has been created to ensure complete clarity and trust throughout the project teams. Centric has done a great job integrating and adapting; they are not seen as a consultant, but a member of the team.”

David O’ Toole, Director of Strategic Program Operations

Corridor Group

“Simply put, we couldn’t be where we are today without Centric’s help. The deep technical expertise that every Centric team member has demonstrated, combined with Centric’s partnering approach, has established a foundational RPA capability for Corridor that we can continue to leverage for further growth.”

Des Varady, CEO

Envision, Inspire, Transform Your Business

Centric believes in forming a true partnership and working in collaboration with our client to deliver business accelerating changes customized to the culture of the organization with proven tools and methodologies.