What is Business Process Improvement (BPI)?
BPI leads to quality improvements, service enhancements, cost reductions, and productivity increases of a business activity or process. It is focused on increasing customer satisfaction by gathering the right team, determining your company’s primary value driver, listening to your customers, establishing a culture of excellence and choosing the best tools for your company.
Many companies embark on a business process improvement program in an effort to improve their operational performance and drive competitive advantage in the marketplace. Our consultants provide the expert business process improvement services needed to provide organizations with the awareness, knowledge, and skills needed for continuous improvement management.
Understanding Your Process Excellence Capabilities
Achieving process excellence is not easy and not a singular event. It’s a journey. It may take months or even years, depending on your current level of process focus and process maturity.
Do you know where you stand? Reach out so our consultants can help you:
- Understand your current process improvement capabilities.
- Find out how you stack up with other organizations in your industry
- Discover the steps to take to address the gaps between where you are and where you want to be.
- Learn how you can build a strong foundation for growth.
Business Process Improvement Consulting Service Overview
Our process improvement consultants’ approach to Business Process Improvement delivers business value by creating a sustainable framework for improvement while establishing momentum for process excellence across the enterprise.
Our consultants identify the areas of highest priority that are most critical to your organization’s success. They will conduct business process improvement framing to determine major steps, issues, and improvement visions. And they will provide the expertise you need to apply management methodologies that promote success across the business.
While often associated exclusively with Six Sigma, the process improvement consultants at Centric leverage DMAIC (Define, Measure, Analyze, Improve, Control) as our underlying business process improvement methodology. DMAIC is a proven, data-driven methodology. It can be scaled according to the scope and depth of your process improvement program.
Even the most successful and well-managed companies recognize the value of business process improvement consulting. This allows businesses to leverage best practices in designing and implementing an improvement process.
We provide the intellectual capital required for successful business process improvement consulting to offer a fresh perspective and practical implementation experience. And our continuous process improvement consulting can help guide you through a complicated business transformation.
Our process improvement consultants are skilled in improvement disciplines such as Lean, Six Sigma, and Rapid Improvement to help you achieve improvement in profitability and remain competitive in your market.
While each business process improvement discipline (Lean, Six Sigma, Rapid Improvement) can stand alone, they can also work well together. Along with DMAIC, our process improvement consultants will employ the BPI discipline or a combination of disciplines that will work best for you.
A customer-centric business process improvement methodology used to continuously improve processes through waste elimination.
Maximize customer value while minimizing waste and non-value added activities
Drive continuous improvements by managing variation and reducing defects within a process.
All processes can be defined, measured, analyzed, improved and controlled to drive repeatable and predictable performance.
Lean is fundamentally about increasing customer value in an organization with proper respect for people, and is a philosophy for managing a business. It is more than just a collection of tools, techniques and projects. Lean thinking should become what you do and not just something else you do.
Six Sigma Overview
Six Sigma seeks to improve the quality output of a process. This methodology focuses on identifying and removing the causes of defects (errors) and minimizing variability to drive a continuous improvement process.
Six Sigma activates process improvements by managing variation and reducing defects within those processes. All processes can be defined, measured, analyzed, improved and controlled to drive repeatable and predictable performance.
Six Sigma involves developing a group of people within the organization who are experts in quality management skills and methods using empirical, statistical techniques.
Each Six Sigma project follows a defined sequence of steps and has expertized value targets including:
- Reduce process cycle time
- Increase customer satisfaction
- Reduce pollution, reduce costs
- Increase profits
A Six Sigma process is one in which 99.99966% of all opportunities to produce are statistically expected to be free of defects.
Rapid Improvement Overview
Rapid Improvement is a technique for quickly implementing solutions when the problem is clearly defined and solutions are known.
Streamlined rapid improvement frameworks such as Kaizen or Just-Do-It are designed to be action-oriented and address readily apparent issues. They apply a simple tactical focus: to fix known problems with obvious quick fixes that are easy to implement and carry minimal risk.
Not all challenges require the rigor of the DMAIC methodology. Rapid, continuous improvement techniques such as Kaizen and Just-Do-It are tactical approaches that quickly deliver value.
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