Enterprise OPEX Enablement Service Overview
Our Process Excellence (PEX) Program Enablement service is a proven methodology designed to:
- Ensure alignment of key stakeholders
- Facilitate cultural change within organization
- Establish standardized methods, tools and approaches across a company
- Build dedicated process excellence teams
- Enhance skill sets of key process improvement personnel by training them on business process improvement (BPI) methods
With a properly structured PEX program, our clients are trained and equipped to drive process improvement initiatives and establish a process excellence culture at the enterprise level.
Process Excellence Capability Assessment
Achieving process excellence is not easy and not a singular event. It’s a journey. It may take months or even years, depending on your current level of process focus and process maturity.
Do you know where you stand? Take Centric’s PEX assessment to
- Understand your current PEX capabilities.
- Find out how you stack up with other organizations in your industry
- Discover the steps to take to address the gaps between where you are and where you want to be.
- Learn how you can build a strong foundation for growth.
- Receive a customized report with the steps you can take to drive sustainable business performance.
Our Enterprise OPEX Enablement service is packaged to provide clients with end-to-end and point-specific solutions. We can bundle the service components based on your needs.
Sponsorship, Roadmap & Goals
Success of your process excellence program hinges upon strong sponsorship and a clearly defined roadmap. We’ll work with you to establish executive sponsorship and clarify your PEX goals.
Process Architecture, Alignment & Ownership
It’s critical to understand enterprise-wide processes and the relationships between them. We’ll help you identify key processes and owners who will ensure strategic alignment with organizational goals.
Change Management and Communication
Organizational Change Management (OCM) helps people adapt and adopt tomorrow’s new reality. We can help you manage and communicate change to boost your PEX effectiveness.
Governance Structure Formation
A Center of Excellence (CoE) is key to administering your process governance and maintaining enterprise process architecture. We work with you to establish a CoE for your process excellence program.
Methodology and Tool Dissemination
A standardized toolset and playbook allows you to effectively execute projects. We develop, disseminate and maintain best practice methodologies, tools, and analytics for your PEX program.
Training and Skills Development
Training and skills development programs are aligned to the specific needs of stakeholders and PEX practitioners. Training is tailored by organization, using techniques from Lean and Six Sigma to TQM.
BPI and BPM Technology Solution Strategies
BPI and BPM technology has evolved considerably, allowing organizations to continuously improve. We partner with your CoE to assess, select and deploy the best-fit solutions that support your business process management.
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Operational and Process Excellence Services
Learn more about our process excellence approach by exploring each of our services:
A disciplined and measurable PEX program enables your organization to become a process-focused and managed business through standardized methods, tools, and approaches that can be leveraged across the company.